SAP Support Analyst (63891)

Job title: SAP Support Analyst
Job type: Full-time
Emp type:
Salary type: ZAR35,000 - ZAR40,000/month
Location: Pinetown
Job published: 22 April 2026
Job ID: 63891

Job Description

A leading manufacturing company based in Durban is seeking a skilled and motivated SAP Support Analyst to join their team. This role is ideal for a proactive individual who enjoys problem-solving, supporting business systems, and driving process improvements

 

Key Responsibilities

  • Provide day-to-day support for SAP-related issues impacting business operations
  • Resolve Level 1 support queries promptly and escalate complex issues appropriately
  • Engage with users to understand system challenges, prioritize needs, and ensure timely resolution
  • Proactively identify recurring or potential issues (master data or business processes) and collaborate with relevant stakeholders to resolve them
  • Analyze current business processes and recommend IT-driven improvements
  • Ensure adherence to correct business processes through user follow-ups
  • Participate in system testing for new developments and enhancements
  • Maintain and align training documentation with current business processes
  • Develop additional training materials where necessary
  • Deliver training sessions to individuals or small groups
  • Compile and support monthly regional reporting (e.g., sales, utilization metrics)

 

Minimum Requirements

  • Bachelor of Commerce (Information Systems) or Bachelor of Business Science (Computer Science / Information Systems)
  • SAP certification (advantageous)
  • Minimum 2 years' experience in a system support or analyst role
  • Strong computer literacy, particularly in Microsoft Excel
  • Excellent written and verbal communication skills

 

Key Competencies

  • Strong analytical and problem-solving skills
  • Ability to work independently and within a team
  • High attention to detail and accuracy
  • Strong organizational and time management skills
  • Customer-focused approach with a commitment to service excellence

 

 

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